Welcome to True Himalayan Foods (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when you visit our website: [www.truehimalayanfoods.com].
1. Information We Collect
To enhance your experience and ensure the quality of our services, we may collect a variety of personal and usage-related information, including but not limited to:
- Contact Details: This may include your name, email address, phone number, and mailing address, typically provided when placing an order, signing up for our newsletter, or reaching out to us directly.
- Order & Transaction Information: In the course of processing orders, we may gather shipping and delivery information. Payment details are handled securely through trusted third-party payment processors and are not stored directly on our servers.
- Account Credentials & Preferences: If you choose to create an account on our platform, we may collect information such as your username, encrypted password, and preferences related to your user experience.
- Website Usage Data: To improve functionality and personalize content, we automatically collect technical data such as IP addresses, browser types, referring pages, and time spent on various parts of our website. This information is gathered through cookies and analytics tools in accordance with applicable data protection laws.
- Voluntarily Provided Health-Related Information: On occasion, you may choose to share certain health or dietary preferences to receive tailored product recommendations. Any such information is collected with your explicit consent and handled in a manner consistent with FDA guidelines and relevant privacy standards.
2. How We Use Your Information
We use the information we collect to provide a seamless and personalized experience. Specifically, your information may be used to:
- Fulfill and coordinate orders, including shipping logistics and customer support
- Improve our website, products, and services based on user interactions and feedback
- Communicate with you, including updates, newsletters, and promotional offers (you may opt out at any time)
- Ensure compliance with legal and regulatory requirements, such as FDA guidelines and food safety standards in both the United States and Nepal
We are committed to using your information in a responsible and transparent manner, with your privacy as a top priority’s and only for purposes that align with our commitment to transparency, quality, and trust.
3. Sharing of Information
We value your privacy and do not sell, rent, or trade your personal information to third parties. However, in order to operate effectively and comply with relevant regulations, we may share your information under the following circumstances:
- Trusted Service Providers: We may share necessary information with carefully selected third-party partners who assist with services such as shipping logistics, website hosting, and technical support. These providers are contractually obligated to handle your data securely and only for the purposes specified by us.
- Regulatory Compliance: We may disclose information to government or regulatory authorities—such as the U.S. Food and Drug Administration (FDA) and Nepal’s Department of Food Technology and Quality Control—if required by applicable laws or to comply with food safety and import/export regulations.
- Analytics and Performance Tools: We may use third-party analytics providers to help us understand website traffic, user behavior, and overall performance. This helps us enhance user experience and optimize our services.
All data shared is limited to what is necessary and is handled with strict confidentiality and security measures.
4. Data Security
We take the security of your personal information seriously and employ a range of industry-standard measures to help safeguard it. These include, but are not limited to:
- SSL (Secure Socket Layer) Encryption to protect data transmitted between your browser and our website
- Secure server environments designed to prevent unauthorized access
- Access controls and authentication protocols to limit data access only to authorized personnel
While we are committed to maintaining a secure environment, it’s important to note that no method of transmission over the internet or electronic storage is completely foolproof. As such, we cannot guarantee absolute security. We encourage users to take precautions on their end as well, such as using strong passwords and keeping login credentials confidential.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access or correct your personal data.
- Request deletion of your information.
- Withdraw consent or opt out of marketing communications.
To exercise these rights, contact us at: truehimalayanfoods@gmail.com.
6. Cookies and Tracking Technologies
Our website utilizes cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and deliver personalized content and recommendations. These technologies help us understand user behavior, optimize site functionality, and improve our services over time.
Cookies may be used to:
- Remember your preferences and login information
- Analyze traffic patterns and usage metrics through analytics tools
- Deliver relevant content and promotions based on your browsing history
You have the ability to manage or disable cookies at any time through your browser settings. Please note that restricting cookies may impact certain features and functionalities of the website. By continuing to use our site without changing your settings, you consent to our use of cookies in accordance with this policy.
7. International Data Transfers
As a company operating in both the United States and Nepal, your personal data may be transferred to, stored in, and processed across these jurisdictions. We take appropriate measures to ensure that such cross-border data transfers comply with applicable privacy regulations and offer a comparable level of protection, regardless of the country in which your data is processed. These safeguards may include contractual clauses, secure data handling protocols, and compliance with international privacy frameworks where applicable.
8. Children’s Privacy
Our website and services are not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take prompt steps to delete such data from our records. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action
9. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
11. Contact Us
if you have any questions about these Terms, please contact us at: 01-15923875
True Himalayan Foods
USA
Address: 7770 E Main St, Reynoldsburg, OH 43068
Email: truehimalayanfoods@gmail.com
Phone: +15099874957
Nepal
Sanothimi Bhaktapur, Nepal
Email: nepalkosaman@gmail.com
Phone: 01-15923875